+90 212 528 08 06
Q. Where is the Hotel Sultania located?
A. Our hotel located in the Gulhane area of Old city, which is between Sultanahmet and sirkeci. We are just 1 block away from Gulhane Tram station and 200 meters away from Sirkeci Marmaray Train Station.
You can check our location on Google maps
Address: Ebusuud Cad. Mehmet Murat Sokak. No: 4. Sirkeci 34110 Istanbul / Turkey
Q. How can I get information about events in İstanbul?
A. You can contact with our Guest Relations Office through
[email protected] or you can visit our blog
Q. At what time can I check in and at what time do I have to check out?
A. The earliest check in time is 14:00 pm. If there are available rooms for the guests before the time we mentioned above, our reception staff will help you for sure.The latest check out time is 12:00 pm. For the late check out regulations, please contact to the reception desk.
Q. What Kind of Bed I will get?
A. We have double beds in Deluxe single rooms, Double or two twin beds in Deluxe double rooms and double or twin beds with a sofa bed in Deluxe double rooms with sofa bed. Subject to our guests’ request before arrival we can arrange either bed type in the room.
Q. Are there safety deposit boxes available in the hotel?
A. Yes there are safety boxes in the rooms. You can also leave your luggage in our storage before arrival or after check out.
Q. Is there a shuttle service available to the airport?
A. Yes, we have private pick up and shuttle services. For more information please contact with the reservation office or send an email to
[email protected]
Q. How can I make reservation?
A. You can make your reservation using our secure web page,
by email: [email protected] or phone.
Q. How can I change or cancel a reservation?
Please send us an email or call us.
Q. Why is my credit card needed to make a reservation?
We need your credit card details just for the guarantee of your reservation. Your credit card will not be charged unless you do not cancel your reservation within the cancellation period.
Q. What is the time zone of Istanbul?
A. Istanbul is 3 hours ahead of Greenwich Mean Time (GMT).
Q. How is the weather conditions in Istanbul?
A. Its location gives Istanbul a climate that is seasonal and variable. Temperatures can fall to an average of 4ºC to 11ºC (39 to 53ºF) in the coldest months of December and January when cold winds from the Black Sea can blow in. In July and August – the hottest months – temperatures can rise to 20ºC to 29ºC (69 to 85ºF) creating a sultry heat. For currenct weather conditions please visit our weather page: hotelyasmaksultan.com/weather
Q. What is the official Language of Turkey?
A. Turkish is the official language of Turkey, though English and sometimes German is spoken at tourist sites. English is becoming a second language in the city and its use is growing among young people.
Q. What is theTurkish Currency and How can I exchance my money?
A. The official currency of Turkey is the Turkish Lira (TRY). Major credit cards are widely accepted in Istanbul – but traveller’s cheques are rarely accepted. ATMs providing cash in local currency are widely available throughout Istanbul – and most have a language key, so you can follow the instructions. There are dozens Exchange offices around our hotel, you can exchance your Money very easly without paying any commission in these Exchange offies.
Q. What if I got sick in Istanbul?
A. There is no need for special inoculations when travelling to Istanbul (unless you are coming from an endemic area). But you will find travel insurance useful – as Turkey has no reciprocal healthcare arrangements with other countries. The health system is well developed. Istanbul has a wide option of state and private hospitals. Turkey has more hospitals accredited by the U.S.-based Joint Commission than any other country in the world.
Q. Can I rent a car with my international driverl licence?
A. You can rent a car with an international driving licence, but driving can be interesting and roads busy. An alternative option is to hire a car and driver. You’ll also find that taxis are widely available.You can rent a car with a driver in our hotel. For detailed informaiton please contact with our concierge department: hotelyasmaksultan.com/concierge
Q. What about electricity?
A. Turkey operates on 220 volts, 50 Hz, typically with round-prong European-style plugs that fit into recessed wall sockets /points.For any further information please contact our Concierge: [email protected]
